Direct and control the staff of the quality department to ensure that they are well motivated and receive all necessary training and development to enable them to carry out their responsibilities to the required standards.
Develop strategies and processes to ensure that total quality is promoted throughout the company
Develop processes and procedures to ensure that there is continuous improvement in all company operations and that waste is kept to a minimum
Act as the company's expert on quality management and provide any necessary training and advice to managers and staff to ensure that they pursue the objectives of total quality management and continuous improvement.
Develop quality targets and measures for all company operations and monitor the performance of the company against these.
Undertake all necessary research to keep abreast of developments in the fields of total quality management and continuous improvement to ensure that the company maintains its competitive position.